Dotdigital

Integration type: Pre-defined

Supported functionality¶

Upload¶

• Upload — You can upload a list to schedule then send using the ESP's own functionality
• Upload & Broadcast — You can upload a list to the ESP to broadcast immediately

Broadcast¶

• Email — You can create an email broadcast in Orbit and PeopleStage
• SMS — You can create an SMS message broadcast in Orbit and PeopleStage

Documentation¶

• Dotdigital Integration Guide
• Dotdigital Broadcaster Setup Pages

For Dotdigital SMS, see Dotdigital SMS.

Q2 2025 integration enhancement¶

We've upgraded our Dotdigital integration to use API v3, which provides improved functionality and control over your communications.

Key improvements¶

• Unified contacts support—improved contact list management and email address or mobile number keying
• Enhanced email capabilities—marketing batch sends and transactional individual sends with template support
• Expanded SMS functionality—marketing sends with STOP command support and operational sends with link shortening
• Template flexibility—use pre-defined SMS templates from Dotdigital or your own templates

New functionality¶

Email communications¶

• Marketing email sends

  • Send batch emails using unified contacts keyed by email addresses
  • Retrieve URNs linked to contacts in the response gatherer

• Transactional email sends

  • Send individual emails using transactional email templates
  • Receive responses via webhook only

SMS communications¶

• Marketing SMS sends

  • Send batch SMS using unified contacts keyed by mobile numbers
  • System honours opt-outs automatically
  • Uses Dotdigital SMS templates
  • No link shortening or response handling available

  Note

  For batch SMS sending, you must upload contacts only and then manually send the SMS to the address book.

• Operational SMS sends

  • Send individual SMS using your own templates
  • No opt-outs are honoured
  • Link shortening is available
  • Responses are returned via webhook